FAQ

I would like to order custom made jewellery, how do I do this?

Next to our big collection of jewellery, we also have a gold smith studio where we can make almost every item. Below, you’ll find some ideas of what we can make for you. Basically, everything is possible. Do you have something different in mind, please send us an email at info@happy-hippies.nl so we can help you out.

  • Resize rings
  • Attach a pendant to a different chain
  • Put a different gemstone in a piece from our jewellery collection
  • Making engagement rings and wedding rings (and other bridal jewellery)
  • Jewellery making in all designs in all various metals with all gemstones (or without a gemstone)
  • Making jewellery with your own gemstone
  • Repairing jewellery

I didn’t receive an order confirmation 

After placing an online order you’ll receive a confirmation by email. If you haven’t received anything, please check your spam folder and account on our website.  Haven’t found anything yet, but the payment is visible in your bank account? Please contact us by sending an email to info@happy-hippies.nl to check if you order was received.

The product I want is out of stock, will it be back?

Don’t worry, our jewellery collection is timeless and most items will (eventually) be back in stock. You can apply to the waitlist for your favorite item. Go to the item on our website, click on the right size for rings first, and press the button ‘let me know when this is available again’. As soon as the stock is updated for that specific product, you’ll receive an automatic email.

It is also possible to preorder an item. Send an email to info@happy-hippies.nl to check when it will be back. You can reserve the item by paying it through a payment link we’ll send you, and we will send the item to you straight once it is back in stock. You can also then pick it up at our store.

What is delivery time of online orders?

At the moment orders are send on Wednesdays, Thursdays, and Fridays. Most packages fit through your mail box, so when you’re in the Netherlands, you don’t even have to be at home when it’s delivered. Once your order is send, you’ll receive an email with the tracking code of your order. If you need your order for a specific day, for presents for example, let us know by email or as a note in your order, so we can take this into account and send it earlier.

We send worldwide with tracking code. If the shipping costs are too expensive for you, it is possible for us to send your package through normal post, this is much cheaper. Do take into account that this is on your risk, because no tracking info is available.

Return or switch size

If you are not satisfied with your order or it is the wrong size, you can switch your order or return it. Please note: inform us about your return within 14 calendar days. After this time we cannot refund you monetary anymore.

  1. Indicate your return by sending an email to info@happy-hippies.nl. Do note the order number, your name, the product and preferably the reason of returning.
  2. Send back your order in the original package (at your own costs and risk). Attach the receipt or a copy of this, and wrap the product in some kind of protection (kitchen paper/bubble plastic).  We strongly advice to send back your order with tracking code (letterbox mail track & trace for Dutch orders) and to inform us about the tracking code. This way we can help you faster. We strongly advice to follow these instructions to avoid damaging. We cannot take back damaged items.
  3. Once we receive your return we can send you the new size or refund you. Please note that it could take a couple of working days before the refund is visible in your back account. You’ll receive an automatic email once we have refunded you.
  4. Gift cards, custom items and damaged products cannot be returned.

The address for returning your order is:

Happy Hippies
Halstraat 9
4811 HV Breda
Nederland
Email for your tracking code: info@happy-hippies.nl

My question wasn’t here, what shall I do? 

Send us an email with your question, and we will reply as soon as possible. You can also give us a call during opening hours of our shop at 076 562 00 28.