FAQ

How do I place an order?

Placing an order is easy as pie. Simply select the products you desire and visit your cart. Then follow the steps through checkout.

Why didn’t I receive an order confirmation?

After placing your order you will always receive an order confirmation for the given email adress. If you didn’t receive any, please check your spam or account in the shop. If it’s nowhere to be found, please contact us by sending an email to info@happy-hippies.nl.

How can I pay?

Orders for Happy Hippies can be paid safely in a secure environment. We provide Ideal and MisterCash, but it’s also possible to pay by creditcard or PayPal.

The desired product or size is currently out of stock, will it come back?

Don’t worry! Most collection items will be back again. Simple go to the page of the product (for rings, click on your size) and click the blue button ‘Let me know when this is available again’. Fill in your email address, and you’ll be automatically notified once we restock the item. If you eye is on a one of a kind item, please send an email at info@happy-hippies.nl and maybe we can make something similar for you!

What is the delivery time?

We’ll try our best to send all orders fast. Usually we send the next day. Most of the time, our packages are small enough to fit through a mailbox. This way it will even be delivered if you’re not at home. When we send your order, you’ll receive a seperate email from us with all tracking info. Should you need your order before a specific day (gifts for example), please do always let us know, so we can keep this in mind when sending.

We ship worldwide. If these shipping costs are too high for you, you can also choose to have us send your jewellery order by normal post. This is much cheaper. When we send your order like this, it is on your own risk, there is no tracking information available for this.

I’m not satisfied with my items, what must I do?

Off course we hope you are very happy with your new Happy Hippies product(s)! However, if you are not completely satisfied, or the product is not the correct size, you can return or switch your order for a different size. Note: please make your return known to us within 14 calendar days after receiving. After this time we are not able to refund you monetarily.

  1. Mention the return or the switch by sending an email to info@happy-hippies.nl. Mention the order number, your name, the product name, the desired size, and preferably the reason for the return.
  2. Send the product back using the original packaging material to our below address. Add this invoice to your package and wrap your product around the protection bubble plastic or tissue paper. We advise you to send the package back with a tracking code, and to inform us about that tracking code. That way we can both see where your return is at a certain time.
  3. When your return is received, we’ll send you the new size or will refund you.
  4. Gift cards, resized items, specifically made items or damaged items cannot be returned.

My question wasn’t in this list, what should I do?

Please send us an email and we will reply within 24 hours or call / app to our service number 00 31 (6) 13 87 81 11 or 00 31 (6) 24 94 39 29.